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The personal information that we collect about you depends on the specific services or activities we undertake but typically consists of:
We use different methods to collect your personal information including when you:
We have set out in the table below a description of all the ways we use your personal information, and which of the legal bases we rely on to do so. Note that we may process your personal information for more than one legal basis depending on the specific purpose for which we are using your information.
Please Contact Us if you need details about the specific legal basis we are relying on to process your personal information where more than one basis has been set out in the table below.
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We share your personal information within the Stellant Systems group. This includes transferring your information outside the European Economic Area (EEA), including to the United States. Many of our external third parties are also based outside the EEA so their processing of your personal information will involve a transfer of information outside the EEA. Whenever we transfer your personal information out of the EEA, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Should you need further information on the specific mechanism used by us when transferring your personal information outside of the EEA, please Contact Us.
All information we collect and process about you is stored on our secure servers located in our various business units or hosted in secure cloud-based environments. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
You may have the right to request access to the personal information we hold about you and to have any inaccuracies corrected. If you wish to exercise this right where possible under applicable privacy or data protection laws, please Contact Us.
Where EEA data protection laws apply, you may have additional legal rights in relation to the information you give us, or which we collect about you, as follows:
If you wish to exercise any of these rights where they apply, please Contact Us.
We may need to request specific information from you to help us confirm your identity and to assess whether the legal right applies in the circumstances. This is also a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You also have the right, at any time, to lodge a complaint with the competent supervisory authority if you believe we are not complying with the laws and regulations relating to the use/storage of the information we collect about you.
California Civil Code Section 1798.83 permits residents of the State of California to request from certain businesses with whom the California resident has an established business relationship a list of all third parties to which the business, during the immediately preceding calendar year, has disclosed certain personally identifiable information for direct marketing purposes. Stellant Systems does not share personal information about its consumers with any third parties for their own marketing purposes. We are required to respond to a customer request only once during any calendar year. To make such a request please Contact Us.
In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response.